Privacy Policy – Recover and Return

Effective Date: 18/12/2025
Business Name: Recover and Return Pty Ltd
ABN: 29-693-679-533
Contact Email: jacobm@recoverandreturn.com.au
Phone: 0474 091 019

1. Purpose and Commitment to Privacy

Recover and Return is committed to protecting the privacy and confidentiality of personal and sensitive information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

As a provider of workplace rehabilitation and consulting services, we recognise that we routinely handle health information, which is classified as sensitive information and is afforded a higher level of protection under Australian law.

2. What Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name, date of birth, contact details

• Employment details (employer, role, duties)

• Insurance and claim-related information

• Emergency contact details

b) Sensitive Information (Health Information)

• Medical history and diagnoses

• Injury details and treatment plans

• Functional capacity and assessment outcomes

• Reports from treating practitioners (GPs, specialists, allied health)

• Psychosocial factors impacting recovery

c) Other Information

• Case notes and consultation records

• Return to work plans and vocational assessments

• Communications (emails, phone calls, reports)

• Website usage data (if applicable)

3. How We Collect Information

We collect information through:

• Directly from individuals (injured workers, clients)

• Employers and insurers (e.g. workers compensation schemes)

• Treating practitioners and allied health providers

• Referrals and case documentation

• Phone, email, telehealth, and in-person consultations

• Website forms (e.g. Tally forms)

Where possible, we collect information with consent and directly from the individual.

4. Why We Collect, Use and Disclose Information

We collect and use information for purposes including:

• Delivering workplace rehabilitation and consulting services

• Assessing injury, capacity, and return to work options

• Communicating with employers, insurers, and treatment providers

• Preparing reports, recommendations, and plans

• Meeting legal and regulatory obligations

• Quality assurance and service improvement

We may disclose information to:

• Employers (for return to work coordination)

• Insurers and claims agents

• Treating medical and allied health professionals

• Legal representatives (where required)

• Regulatory bodies (e.g. SIRA, Comcare, WorkSafe authorities)

All disclosures are limited to what is reasonably necessary for the purpose of service delivery and claims management.

5. Consent

By engaging with Recover and Return, individuals consent to the collection, use, and disclosure of their information as outlined in this policy.

For sensitive information (health data), we obtain express or implied consent, unless otherwise authorised or required by law (e.g. workers compensation legislation).

6. Storage and Security of Information

We take reasonable steps to protect personal and sensitive information from misuse, interference, loss, and unauthorised access, including:

• Secure digital systems and password protection

• Controlled access to files and reports

• Encryption and secure data storage (where applicable)

• Confidential handling practices

Information is retained only as long as necessary to fulfil its purpose or meet legal obligations.

7. Access and Correction

Individuals have the right to:

• Request access to their personal information

• Request correction of inaccurate or incomplete information

Requests can be made via the contact details below. We will respond within a reasonable timeframe.

8. Website and Cookies (if applicable)

If you use our website, we may collect limited data such as:

• IP address

• Browser type

• Pages visited

This information is used for analytics and service improvement only. We do not use this data to identify individuals unless required.

9. Overseas Disclosure

We generally do not disclose personal information overseas.
If this occurs (e.g. cloud storage providers), we take reasonable steps to ensure compliance with Australian privacy laws.

10. Complaints

If you believe your privacy has been breached, you can contact us directly.

We will investigate and respond promptly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

11. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or business practices. The latest version will always be available upon request or on our website.

12. Contact Us

Recover and Return
Email: jacobm@recoverandreturn.com.au
Phone: 0474 091 019